Dear Apple Support Team, Hello! I am currently developing the in-app subscription functionality using Apple IAP API and have encountered a serious technical issue while processing subscription data. I would like to report this issue to you. Issue Description: When calling the subscription API endpoint, the same OriginalTransactionId returns inconsistent results. Specifically, a particular transaction ID (let's call it TransactionId_A) should belong to the subscription order with OriginalTransactionId_A, but it is currently incorrectly associated with OriginalTransactionId_B. This issue severely affects our ability to accurately manage and process subscription data. Here are the relevant log details for your reference: API Endpoint Requested: https://api.storekit.itunes.apple.com/inApps/v1/subscriptions/{TransactionId_A} (Note: The link is a placeholder for the actual API endpoint.) Log Information on February 21, 2025, at 09:40:09: { "AppAccountToken": "{AppAccountToken}", "BundleId": "{BundleId}", "Currency": "CNY", "Environment": "Production", "ExpiresDate": {ExpiresDate}, "InAppOwnershipType": "PURCHASED", "IsUpgraded": false, "OfferDiscountType": "", "OfferIdentifier": "", "OfferType": 0, "OriginalPurchaseDate": {OriginalPurchaseDate}, "OriginalTransactionId": "{OriginalTransactionId_A}", "Price": {Price}, "ProductId": "{ProductId}", "PurchaseDate": {PurchaseDate}, "Quantity": 1, "RevocationDate": 0, "RevocationReason": 0, "SignedDate": {SignedDate}, "Storefront": "CHN", "StorefrontId": {StorefrontId}, "SubscriptionGroupIdentifier": "{SubscriptionGroupIdentifier}", "TransactionId": "{TransactionId_A}", "TransactionReason": "PURCHASE", "Type": "Auto-Renewable Subscription", "WebOrderLineItemId": "{WebOrderLineItemId}" } Log Information on March 21, 2025, at 09:38:49: { "AppAccountToken": "{AppAccountToken}", "BundleId": "{BundleId}", "Currency": "CNY", "Environment": "Production", "ExpiresDate": {ExpiresDate}, "InAppOwnershipType": "PURCHASED", "IsUpgraded": false, "OfferDiscountType": "", "OfferIdentifier": "", "OfferType": 0, "OriginalPurchaseDate": {OriginalPurchaseDate}, "OriginalTransactionId": "{OriginalTransactionId_B}", "Price": {Price}, "ProductId": "{ProductId}", "PurchaseDate": {PurchaseDate}, "Quantity": 1, "RevocationDate": 0, "RevocationReason": 0, "SignedDate": {SignedDate}, "Storefront": "CHN", "StorefrontId": {StorefrontId}, "SubscriptionGroupIdentifier": "{SubscriptionGroupIdentifier}", "TransactionId": "{TransactionId_A}", "TransactionReason": "PURCHASE", "Type": "Auto-Renewable Subscription", "WebOrderLineItemId": "{WebOrderLineItemId}" } From the above logs, it is evident that the same transaction (TransactionId_A) returns different OriginalTransactionId values at different times, which is clearly not expected and severely impacts our ability to correctly process and manage subscription data. I hope you can address and investigate this issue as soon as possible. If you need any further information or assistance, please feel free to contact me. Thank you for your support! Best regards!

iOS Storekit2 Appstore production environment, some user feedback in app purchase faliure, What our log records is StoreKitError.unknown，please How to solve problem, thanks

iOS Storekit2 Appstore production environment, some user feedback in app purchase faliure, What our log records is StoreKitError.unknown，please How to solve problem, thanks

I don't know why the subscription doesn't work in production, the message Subscription Unavailable appears. The subscription is approved in appstoreconnect. Works normally using storekit in xcode, both signing and using subscriber features. According to apple's guidance, first I do the test to validate https://buy.itunes.apple.com/verifyReceipt and then https://sandbox.itunes.apple.com/verifyReceipt. Plus I create the app-specific shared secret and put it in the code to validate the receipts. I have looked for several topics and I can not solve this problem. What do I need to do to make it work in production? I believe I did what's in the official documentation.

Description: We are developing an iOS app that offers only one auto-renewable subscription. Recently, a user who had not subscribed for over a year purchased the subscription again through our app. However, when they checked Settings > Subscriptions, the new subscription did not appear. Instead, only their past subscription history was visible, and there was no option to cancel the new subscription. We have verified this issue with a screenshot provided by the user. Additionally, we checked our app’s logs and confirmed that StoreKit.product.purchase successfully returned .success, indicating that the purchase was processed correctly. Code used for purchase: let result = try await product? .purchase(options: [ .appAccountToken(uuid) ]) switch result { case .success(let verificationResult): switch verificationResult { case .verified(let transaction): addPurchaseLog("verificationResult.verified.") case .unverified(_, let verificationError): addPurchaseLog("verificationResult.unverified.") case .userCancelled, .pending, .none: addPurchaseLog("verificationResult.userCancelled or .pending or .none") @unknown default: addPurchaseLog("verificationResult.unknown.") } Despite the successful purchase, the new subscription does not appear under the user's active subscriptions. Could this be a bug in StoreKit? If there are any known issues or workarounds, we would appreciate any guidance. Environment: Xcode: 16.2 iOS version: 16.0+

Hi, I'm using the AppTransaction.shared API to retrieve the originalAppVersion, but I'm encountering issues for users who originally installed the app in 2017. Specifically, the property doesn't seem to return the expected value (or returns nil) for these older accounts. I have verified this issue using a real App Store purchase from 2017. Steps to Reproduce: Use a test account that originally downloaded the app in 2017. Call: let shared = try await AppTransaction.shared print(shared.originalAppVersion) Observe that originalAppVersion is missing or not returned correctly. Any insights on whether this is expected behavior for very old App Store purchases, or if there is a workaround to reliably detect the original app version? Thanks in advance!

I've been struggling to work with the Storekit framework and specifically to find the current Storefront used by the user of the app. Context : My app needs to behave differently depending on the country of the user. For me relying on Locale.current.region?.identifier does not seem very reliable, the user can change it really easily. I'm trying to use the Storekit framework like so : if let storefront = await StoreKit.Storefront.current{ return storefront.countryCode } As per Apple's Storekit documentation : Use current to determine a customer's current storefront region and offer in-app products suitable for that region. You maintain your own list of product identifiers and the storefronts in which you make them available. But I just can't find out what I need to change in my current configuration to get another country. The code keeps returning my original storefront (which is France) I've tried login in with a sandbox user defined on another country. Changed all settings on my device to another country. Changed my Apple's account region as described here. Also tried to logout from everything. The only thing that works is setting a local .storekit file as described here and changing the default storefront. Is Xcode overriding the default storefront when building on debug or TestFlight? does anyone know how can I test different storefronts with sandbox users without the local storekit file ? Thank you in advance.

I'm using Swift to verify receipts in myObjective C Mac Application using the following code: @objc class MyAppTransaction: NSObject{ @objc class func checkReceipt() async -> String { do { let verificationResult = try await AppTransaction.shared switch verificationResult { case .verified(_): return "VERIFIED" case .unverified(_, _): return "NO RECEIPT" } } catch { return "ERROR" //(StoreKit.StoreKitError) unknown } } } Starting today with my upgrade to Sequoia 15.4 and XCode 16.3 receipt validation is broken. The function is going to the catch and returning "ERROR" I can't set a break point in the do {} but if I set one at the return "ERROR", in the debugger error = (StoreKit.StoreKitError) unknown. the Compiler logs an error:Failed to parse AppTransaction: missingValue(for: [StoreKit.AppTransaction.Key.appTransactionID], expected: StoreKit.BackingValue). Reading the developer documentation I can't find anything about these struct members. I tried to use refresh() to get a receipt like I used to with exit(173) but the compiler says refresh () not found. This is extremely troubling because I can't debug my receipt validation code and I don't know if this will happen to my users. Do I just have to trust Apple that my users will have an application with a receipt attached? What can I do?

Hello, I'm currently experiencing issues with IAP subscription setup. The following error appears: "Billing Problem, There was a problem with your subscription renewal. To resolve, turn on Allow Purchases & Renewals, or leave off to test failed in-app purchase attempts and subscription renewals." I'm testing with a sandbox account, and automatic subscription renewal is turned on in the sandbox settings. A notification screen appears at the OS level, and consequently, a DID_FAIL_TO_RENEW error occurs on our payment server. I cannot determine the cause at all, so I would appreciate your assistance in checking this issue.

I just converted my App to Freemium, but the method is used to give user, that bought the App before it was free, access to the paid futures seems not to be working. I am getting the original Purchase Date from the AppTransaction (https://aninterestingwebsite.com/documentation/storekit/apptransaction/originalpurchasedate) and comparing that to a set date where the App Model changed. In Test Flight this is working without any Problems but on the Live System, users that have purchased the App do not get access! let shared = try await AppTransaction.refresh() if case .verified(let appTransaction) = shared { result(appTransaction.originalPurchaseDate.ISO8601Format()). } I am using flutter to develop the App and the result()... send the string back to the flutter side. Here is the code of the Flutter side: Future<void> restorePurchases() async { SubscriptionProvider().updatePayment(PurchaseStatus.pending); await InAppPurchase.instance.restorePurchases(); if (Platform.isIOS) { DateTime changedToFreemium = DateTime.utc(2025, 4, 7, 11, 0, 0); String? purchaseDateRaw = await IosFlutterChannel().getOriginalPurchaseDate(); if (kDebugMode) { print("Purchase Date Raw: $purchaseDateRaw"); } if (purchaseDateRaw != null) { DateTime purchaseDate = DateTime.parse(purchaseDateRaw); if (purchaseDate.isBefore(changedToFreemium)) { if (kDebugMode) { print("Restoring legacy purchases"); } SubscriptionProvider().update(true, SubscriptionStatus.active, SubscriptionType.fs_lifetime); } else { if (kDebugMode) { print("Not restoring legacy purchases"); } } } } SubscriptionProvider().updatePayment(PurchaseStatus.purchased); } Console Log when running in Test Environment: flutter: Purchase Date Raw: 2013-08-01T07:00:00Z flutter: Restoring legacy purchases Thanks!

I am unable to sign in to a Sandbox Apple Account, where this issue occurs only via Simulator. Under Settings > Developer, I tap "Sign In" under Sandbox Apple Account. I enter my account credentials, and after bringing me back to the Developer page, the Sign In button briefly appears as disabled, before being re-enabled, without signing in to the account. (The account credentials are also recognized as correct, as I will receive an alert popup if incorrect.) See screenshots below: After signing in, Sign In button appears disabled... ... then is re-enabled without actually signing in to the account. I have now tried setting up multiple sandbox accounts via App Store Connect with various permutations (no confirmation of Apple Account email, confirming Apple Account email, logging in to iCloud and accepting terms of service), running different device simulators, running simulators on different Mac computers... none of which yield a different result. By contrast, I can sign in to the Sandbox Apple Account without issue on a physical device. The problem occurs only via Simulator.

Hi To test SkAdNetwork, I installed the profile from the documentation (https://aninterestingwebsite.com/documentation/storekit/testing-ad-attributions-with-a-downloaded-profile) on my ios device. and turned off and on Allow Apps to Request to Track to change the idfa value. In this state, I installed the app (bundle id: id436731843) using SKAdNetwork with the following values at April 8th AM 01 (UTC) SkAdnetwork version: 3.0 fidelity fidelity=0, nonce=b3346a51-f7b5-42a2-a508-775a62317c83, timestamp=1744076349671, signature=... fidelity=1, nonce=b3346a51-f7b5-42a2-a508-775a62317c83, timestamp=1744076349672, signature=... itunesitem=436731843 network=87u5trcl3r.skadnetwork sourceapp=1220307907 I was hoping to get a postback after , but after a day, the postback is still not delivered. Any idea why the postback is not delivered? Thank you

We sell magazines through a third party app platform called Pocketmags and our website. The magazines have Print, Digital and Combo options available for purchase. Also, this third party app provides the platform to read the digital version of the magazines. Once a user buys a subscription on the website, he/she receives the email with the login information on PocketMags, where he registers his login details and can start reading his subscription. With us, the customer shares his billing/shipping address along with their email id while they make payment. Now we have our own app where through which we want to sell these magazines and have to integrate In-App purchase for selling these digital subscriptions. How do we send the 3rd party subscription access details on email to the user if they do in app purchase?

I get crash reports which I can't reproduce when trying to present an SKStoreProductViewController : Fatal Exception: UIApplicationInvalidInterfaceOrientation Supported orientations has no common orientation with the application, and [SKStoreProductViewController shouldAutorotate] is returning YES No matter what app Deployment info orientation I try I can't get my SKStoreProductViewController shouldAutorotate property to return YES. It is always false. Does anyone knows why or how to get an SKStoreProductViewController to return shouldAutorotate YES?

We have had a small number of users of our mac app complaining that the app suddenly can't detect their subscription or previous purchase history. These users are not new, and have been using the app successfully for some time. In the app we do this using the following (very standard) code at app startup: let result: VerificationResult<AppTransaction> = try await AppTransaction.shared For those users experiencing the failure, the result is coming back as unverified. So far we've been unable to find the cause or a solution, but it seems to have become worse with the release of macOS 15.4. We've tried resetting, rebooting and reinstalling the app. It's worth adding the (probably obvious) that it's impossible to test or fault-find with this, because we can't replicate the issue in a development environment. Any suggestions gratefully received.

My server's access to Apple's payment interface (buy. itunes. apple. com/verifiyReceipt) has been unresponsive since the end of March, and I have been searching for a long time without finding any issues. Normally, even if the data is incorrect, there is still a {"status": 21000} response. We are using Alibaba Cloud's virtual servers here. I don't know if Apple has made any adjustments to the interface. If anyone has encountered this problem, please kindly help to answer it. Thank you all.

Hi, Currently, instead of using a real device and test account for in-app purchase testing, we are using Products.storekit with the Simulator. Our app offers a subscription plan with a 3-day free trial. We would like to simulate the following test scenarios: User cancels the subscription within the 3-day free trial period. User cancels the subscription after the 3-day free trial period. However, in Xcode, under Debug > StoreKit > Manage Transactions..., we couldn’t find an option to simulate a subscription cancellation. There is an option to refund the purchase, but we believe this is not the same as a cancellation. Do you have any idea how we can simulate these two cases using Products.storekit and the Simulator? Thanks in advance!

Hello, Having bad times with Development Postback copies receival on our custom server. Current setup: App is configured to be advertised (https://aninterestingwebsite.com/documentation/adattributionkit/configuring-an-advertised-app) AdAttributionKit - Opt in for Reengagement Postback Copies ✅ AdAttributionKit - Postback Copy URL ✅ AdAttributionKit - Ad Network Identifiers ✅ Configured backend https://{name}.com/.well-known/appattribution/report-attribution/ (POST) ✅ Devices with iOS 18.4 (with Postaback Development tool and AdAttribution developer mode Enabled) Tried different Postback setup combinations, with different app builds (debug, release installed from xcode/testflight) and with AdAttribution developer mode Enabled/Disabled - doesn't make any difference. Console log: Found 0 postbacks eligible for transmission for environments: Any advise is very much appreciated

Dear community, Context My company operates in the European Union, where not so long ago there appeared the possibility to accept an ["Alternative Terms Addendum for Apps in the EU"] (https://aninterestingwebsite.com/contact/request/download/alternate_eu_terms_addendum.pdf), which, among others, gives us the possibility to use an alternative payment provider, other than Apple's In App Purchase PSP system (ref: Apple docs). My company did accept it and was granted the StoreKit External Purchase Entitlement (com.apple.developer.storekit.external-purchase) entitlement, with which we integrated a different PSP, so now we want to incorporate the reporting to Apple's External Purchase Server API. We are currently integrating with the External Purchase Server API and have encountered a couple of issues I would appreciate clarification on: Question 1 Is there a way to retrieve an overview or summary of the current subscription states on Apple’s servers as a result of the submitted reports to External Purchase Server API? Specifically, I would like to verify the expected outcomes before the monthly invoice is issued by Apple and to understand the subscription states for the test users I used during this process and for future reference as well. Question 2 In one scenario, I initiated a one-year subscription, and in the middle of its period, I submitted a RENEWAL for one month with a higher price. I expected the request to fail due to overlapping periods and/or pricing conflicts, but both submissions were accepted without error. Do you have an idea about: What happens at the end of the renewed month? Will the subscription continue with the renewed (higher) amount, revert to the original (lower) annual rate, or be canceled? Where can I view the final state and billing plan for that subscription? Thank you for your assistance, we are looking forward for any kind of help or information regarding this topic.

We’ve recently encountered an increased rate of purchase errors StoreKit.InvalidRequestError error 1 (https://aninterestingwebsite.com/documentation/storekit/invalidrequesterror) specifically on iOS 18.4. We suspect this might be related to the new Advanced Commerce API introduced by Apple, although we haven’t made any changes related to this API in our app. Have you experienced similar issues since the release of iOS 18.4 or when integrating the Advanced Commerce API? Any insights or suggestions would be greatly appreciated. Thanks!