Charged $99 for Apple Developer Program but enrollment blocked single name from Indonesia, anyone dealt with this?

So I've been dealing with this for over 2 weeks and honestly losing my mind a bit.

Background: I'm Indonesian. In Indonesia it's totally legal and common to have a single name on your ID, no first or last name, just one name. When I filled out the enrollment form I put the same name in both fields since it required both.

What happened:

  • Got charged $99, Apple invoice confirmed, bank confirmed

  • Developer portal: "your enrollment could not be completed"

  • Tried the Developer app: "enrollment through app could not be completed on this account"

  • Support has replied twice basically saying "try the Developer app" — which doesn't work

I have an open case but it's going in circles.

Has anyone here dealt with single-name enrollment issues with Apple Developer? Especially from Indonesia or India or anywhere with similar naming conventions?

Or any tips for actually getting a human at Apple to manually fix this? Email support feels like a wall.

Hello,

Developer Support is currently reviewing your case that you have opened, they will get back to you soon.

Charged $99 for Apple Developer Program but enrollment blocked single name from Indonesia, anyone dealt with this?
 
 
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