TestFlight builds from our Apple Developer account cannot be installed on any iPhone.

Error in TestFlight: “The requested app is not available or does not exist.”

This happens on multiple iPhones and Apple IDs.

Important:

  • Builds from OTHER Apple Developer accounts install fine on the same devices.
  • We tried new apps, new bundle IDs, new certificates, new provisioning profiles.
  • Internal testing fails.
  • External testing also fails.
  • All Agreements, Tax, Banking, and membership requirements are completed and active.

When configuring external testing in App Store Connect, we also get:

“There was an error processing your request. Please try again later.”

This has been happening for 3 weeks.

Has anyone seen an Apple Developer account / TestFlight backend issue like this? Any solution besides contacting Apple Developer Support?

Hi there, thanks for reporting this issue! Please file a support ticket via our contact us page so we can troubleshoot this. Please provide your team ID and affected App IDs in the ticket.

We'll be happy to take a look.

Thank you, however, I already emailed you on April 18, but to date I have not received any response.

TestFlight builds from our Apple Developer account cannot be installed on any iPhone.
 
 
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