Program enrollment issue, no response from support

Question

Oleksandr1993 OP

Created 7h

Replies 3

Boosts 2

Participants 3

Hi everyone,

I’m running into a frustrating issue with the Apple Developer Program and would really appreciate any advice.

I was charged $99 USD for the membership and received the confirmation email saying it would be processed within 2 business days. However, I still don’t have access to the membership, and nothing has been activated on my account.

What makes it worse — I’ve already tried contacting Apple support multiple times via email, but I haven’t received any response at all.

So right now I’m stuck: payment went through, but no membership and no support response.

Has anyone faced this before?

Did your membership eventually activate on its own?
Is there any way to actually reach Apple support (chat, phone, anything that works)?
Should I escalate this somehow or request a refund through my bank?

Any advice would really help — I feel like I’m just shouting into the void at this point.

Thanks 🙏

Answered by chaaru in 883230022

i am facing same issue, its been 3 days still no reponse

Boost

Answer 1

chaaru OP

5h

Accepted Answer

i am facing same issue, its been 3 days still no reponse

1

Answer 2

WebbysFinest OP

1h

Hi everyone, I’m dealing with the exact same issue and wanted to share my experience in case others are stuck too. I purchased the Apple Developer Program annual membership on April 4, 2026. My first order (W1557414550) was placed early in the morning. I received the order acknowledgement email from the Apple Store confirming the €99.00 charge, and it stated that it would be processed within 2 business days. Hours passed, and nothing happened. My developer account still showed no active membership. No activation email, no status update, nothing. Because I assumed the first transaction had failed, I placed a second order (W1368750965) later the same day for the exact same membership, another €99.00. I then received a second order acknowledgement. So now I’ve been charged twice for the same membership on the same Apple ID, and neither order has resulted in an active membership. My current situation: Two confirmed orders for the same Apple Developer Program membership on the same account. Neither order has activated my membership. No activation email received. The online cancellation/refund tools don’t work because the orders haven’t been fully processed yet. Phone support is closed on weekends after 6 PM. The contact form at aninterestingwebsite.com/contact is not loading properly for my issue. I’m essentially locked out: paid twice, can’t use the membership, can’t cancel, and can’t reach anyone until Monday. Has anyone experienced something similar? Specifically: How long did it take for your membership to actually activate after payment? Were duplicate orders automatically detected and refunded, or did you have to fight for it? Is calling 0800 2000 136 (DE) on Monday the most reliable way to resolve this? Any insight would be really appreciated. Like @Oleksandr1993 said, it feels like shouting into the void. Thanks in advance.

0

Answer 3

bomberboard OP

22m

I am experiencing the same thing also and it's delaying me being able to test an app i'm developing. Purchased Apr 4th and got a "Your order is being processed " email and now been well over 24hrs and no sign of renewal at all or any correspondence.

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