Apple Media Services T&C pop-up

Question

Created Jan ’26

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I had published an App, and my app has App Clip supported. The issue I faced is that I had received complaints where the user keep seeing the pop up "Apple Media Services Terms and Conditions Have Changed" when user clicked on the "Open" Button in the App Clip.

What we had tried so far:

Let user switch the Apple Id's region to our supported region.
Let user try to log out and log in to Apple Id within the supported region.

Screenshot 2026-01-20 at 11.59.27 AM.jpeg

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Answer 1

DTS Engineer OP

Apple

Feb ’26

Please file a Feedback report using Feedback Assistant, then post the Feedback ID here.

1

Answer 2

chuenwailiew OP

2d

Hi DTS Engineer,

Just following up regarding Feedback ID: FB21913714 to check whether there are any updates or findings from the engineering team.

We are still receiving user reports where the “Apple Media Services Terms and Conditions Have Changed” pop-up repeatedly appears when tapping the “Open” button from the App Clip experience, even after:

switching the Apple ID region to a supported region
signing out and signing back into the Apple ID

At the moment, the issue still seems reproducible on affected devices.

Please let us know if any additional logs, sysdiagnose, or reproduction details would be helpful from our side.

Thank you.

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